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The Best Apps for Staying Productive While Traveling

When you think IT company, you don’t necessarily think about much employees traveling too much- and usually, we don’t have to. Most of the work can be done from our office. But most of our employees do travel out of state at least once or twice a year for a conference or seminar.

We’re not asking engineers to work service tickets during a conference. But the reality is for most people, other work doesn’t go away while you’re traveling. Here are some of our favorite apps and services for staying productive on the road.

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Microsoft and Office 365 Updates (April 2017)

 The focus of April updates in Office 365 was the ability to accelerate the internal digital transformation and to have this ability available to all organizational sizes. 

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How to Prevent Data Leakage from Hurting Your Business

A recent survey from Dell found more than 70% of employees would send out confidential company information given the right circumstances. They aren’t doing this for malicious reasons – in fact, in most cases, employees are just trying to do their job. But malicious or not, it can still hurt your company.

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Protecting Your Data from Physical Threats

We talk a lot about data security and apps and policies you can use to help keep your information safe on this blog. But not every threat to your data security is going to be computer-based. Recognizing and protecting against these threats is just as important to your data security as your firewall is.

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What to do in Office 365 when an Employee Leaves

One of our favorite things about Office 365 is the ability to move between licenses and add and delete licenses as needed. But when an employee leaves, you shouldn’t delete their license – at least not immediately. When you delete an Office 365 license, you lose all the data associated with it, including email and OneDrive for Business files, after 30 days.

It’s likely you’ll need to get into their files or emails later for some reason, especially if the employee was customer facing. If you work in a regulated industry, it’s possible you need to keep their files for a set period for compliance reasons. If that employee becomes the subject of a lawsuit and you don’t have their files, you could be in for a major headache (or worse).

You have a few options for what to do instead.

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What to Know Before Moving Your Files to SharePoint

The most common use for SharePoint Online is to replace a shared company server. In fact, it's how we use it and we've helped dozens of businesses move their shared storage to SharePoint. Moving your shared company storage to SharePoint can greatly increase your employee productivity and eliminate the cost of maintaining a physical server. 

But over and over again, we see companies make the same mistake: they don’t want to take the time to properly plan their SharePoint infrastructure. Companies want to just pick up everything from their physical server and dump it directly onto SharePoint. 

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Microsoft and Office 365 Updates (March 2017)

The biggest updates in March were all about better communication and collaboration with your team. The most notable update was the wide release of Microsoft Teams as part of Office 365.

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Why Data Security Should Be Treated as an Operating Expense

Traditionally, data security has been treated as a capital expense. Even if they’re regularly updated, firewall and antivirus programs have only been purchased–and thought about-every few years. In the past, this was enough to keep your business safe.

But cyber threats are advancing and evolving at a breakneck speed. Letting your data security decisions be dictated renewal dates is no longer acceptable to keep your business protected. Shifting your data security decisions to be part of your business operations, rather than just a capital expense, will keep you safer and make budgeting easier.

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FAQ: How do you prioritize service requests?

On average, we receive about 40 new service requests (we call them ‘tickets’) a day. Some days that number can be much higher. Tickets can be anything from a password reset for a user to printer issues for a department to a server outage affecting an entire company.

Managing and prioritizing these tickets is a job in itself. Our dispatcher and service team leadership have to decide in what order these tickets are worked on (hint: it’s not first come, first serve) and who will work on them. We use a few different criteria, the main being client agreement and issue severity.

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How to Set Up Office 365 Password Admins

As a Microsoft Partner, it's rare that a day goes by where we don't get a few requests for Office 365 password resets. We get it - a user sets their password, never logs out and ends up forgetting what they made their password (we're just happy you aren't using the same password for every account!).

While we certainly don't mind changing passwords (and if your Microsoft admin or partner does mind, you need a new one!), it is actually pretty easy to handle this internally so you don't have to wait for us. In Office 365, you can set up a user (called a Password Administrator) specifically to handle password change requests.

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