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What Role Does IT Play in the Modern Company?

As technology expands to impact nearly every business process, from customer service to business strategy, the role of the IT department is expanding along with it. IT is no longer only responsible for setting up computer systems, maintaining the server, and running the help desk.

The IT team is the keeper of the treasure that data has become. With IT’s services, leadership teams can better understand their customers, predict changes in the market, understand how to streamline business processes for improved productivity, determine where inefficiencies are cutting into profits, and spot new opportunities for innovation and growth.

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What makes a company one of the Best Places to Work?

PTG has been fortunate enough to be named one of “The Best Places to Work” in South Carolina for four consecutive years (in the top 10 every year!) in a list put together by the South Carolina Chamber of Commerce and the Best Companies group.

The process for making this list is largely dependent on the responses to an employee survey (a few dozen agree/disagree questions and a couple open ended questions) about the employee experience. I always enjoy getting the responses from the survey. It shows the areas where our team members think that we are doing a great job of making PTG a great place to work. 

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Tips and Tools for a Happy and Productive Remote Team

3.7 million employees (2.8% of the workforce) now work from home for at least half of their working hours. The number of employees working remotely (not including the self-employed population) has grown 10x faster than the rest of the workforce since 2005.

There's a reason remote teams are becoming more popular. When geographic location is no longer a constraint, employers can attract talent from anywhere. Companies no longer need to be headquartered in large metropolitan areas to access top talent, and workers can live anywhere they like.

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The Busy Professional's Guide to OneNote

There are a ton of cool apps spread across Office 365 – but my favorite is OneNote. As a business owner, I am frequently in meetings. Inevitably, I come out of these meetings with lots of ideas, questions, follow ups, or to-dos.

Before OneNote, I would capture these in a regular notebook (or an index card). As someone who 1) has extremely bad hand writing and 2) has a hard time keeping up with slips of paper, I was constantly letting things slip through the cracks.

Since switching to OneNote, that has changed. I can access my notes from any location and any device (as long as I have internet access) without having to worry about keeping up with a physical notebook. Just as important - I can actually read my notes now.

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Why You Should Be Testing Your Employees' Data Security Knowledge

You’re only as strong as your weakest link, and when it comes to data security in business, your weakest link is typically your employees. Not because of malicious motives – but because it only takes one click on a bad link or opening the wrong attachment to put your whole business in jeopardy.

To reduce the chances of your company falling victim to ransomware or another cyber-attack, your employees should know the red flags of a cyber-attack – and you should be regularly testing them on their knowledge.

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How to Do Data Security on a Small Budget

By now, you probably already know that data security isn’t really optional anymore – even for small businesses. Cyber attacks are increasingly common and more and more small businesses are falling victim. But as a small business, you just don’t have the same resources as an enterprise to spend on cyber security. The thing is – cyber criminals know this, too.

You may be wondering if it is even possible to entertain the idea of data security on a small budget. Absolutely. All it takes is some careful planning and knowing what you need as a baseline.

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Five Things to Look for in an IT Support Company

In a small business, it’s not uncommon for technical problems to be handled be whoever happens to be the most tech savvy person on the team. That can work for a little while, but it’s not a sustainable practice.

Your team should be focused on meeting your organizational goals – not dealing with technology problems. Outsourcing your IT needs can help alleviate the burden so you can get back to business.

Here are five things to look for when looking for an IT support company:

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Cyber Security Q&A: The Basics for Business Owners

Data security isn’t exactly a fun topic of conversation. It’s usually stories of companies getting hacked, consumer data being stolen and IT companies and security companies like us running around yelling “The sky is falling!”

But, the unfortunate reality is, as a business owner, data security is something you can’t ignore (about that sky…). It doesn’t have to be your main topic of thought, but it needs to be on your radar. PTG CEO Reed Wilson recently participated in a Cyber Security Round Table for GSA Business Report to cover some of the basics you should know.

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How to write a communication plan for a successful IT project

A large part of what we do as an IT company is deliver complex IT projects, from line-of-business application upgrades up to cloud migrations. In our experience, people focus so heavily on the technology that they forget about the people that are going to be using the technology.

Don’t get me wrong, the technology is important – but if people don’t understand how they are going to be impacted, what they need to do, and when they need to do it; the project has failed before it even starts. A comprehensive communication plan is vital to any IT project success.

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How to Prevent Data Leakage from Hurting Your Business

A recent survey from Dell found more than 70% of employees would send out confidential company information given the right circumstances. They aren’t doing this for malicious reasons – in fact, in most cases, employees are just trying to do their job. But malicious or not, it can still hurt your company.

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5 Ways Outsourcing Your IT Can Help Your Bottom Line