IT support has changed a lot in the last few years. The wide-spread adoption of cloud technology has created more opportunities for IT professionals to be a partner in complete business optimization.
The IT industry has shifted from a sideline support model to a more partnership-driven managed services model. This shift has many benefits for every size business.
A managed service provider can work alongside business executives to leverage technology that will drive new revenue streams.
Here is what a modern IT company should provide:
Establish Regular Business Benchmarks
A managed service provider monitors a company's network infrastructure. This access allows a good MSP to provide the C-suite with quarterly benchmarks. At minimum, this quarterly scorecard should provide system security and threat mitigation, but it can also identify opportunities that increase the productivity of the workforce and maximize the company's technology investment.
Take A Proactive Response to Security
Cybersecurity is one of the biggest concerns a company has. Today's MSPs go beyond the old "set it and forget it" attitude towards security and antivirus protection. Providing security in today's high risk environment involves constant monitoring, warranties against ransomware, and the combination of several different threat protection tools rolled into a robust security suite.
Good MSP's also provide resources to educate an organization's workers. Security education and testing helps to mitigate a company's biggest security threat (human error).
Provide a Scaleable Technology Roadmap
A valuable partner is one who can grow with you. A company should share their KPI's with their managed service provider to see how technology can be leveraged to help the business achieve their short and long-term goals.
Usually, bottlenecks in either the internal infrastructure or customer-facing processes can be identified. Once these bottlenecks are removed, the business can scale with less resistance.
Asking your IT provider to give you a 12-month roadmap for technology success is a great starting point.
Give Workers Freedom to Work From Anywhere
The old factory-style business model has been disrupted. Soon, 50% of the American workforce will be remote, and by 2027, freelancers are expected to become the workforce majority.
There are simple IT solutions now that allow workers to be able to work from anywhere on any device.
With the advantages of worker flexibility (reduced office costs, higher worker retention and productivity) comes enhanced security risks. Companies must also have the right communication infrastructure in place to make workers feel connected to the team wherever they are.
Allow Business Access Transformative Technology
Digital transformation is happening fast and that will continue to affect the way business is performed all over the globe.
Microsoft, in a newly-released e-book called, Designed to Disrupt Reimagine Your Apps and Transform Your Industry, has identified these prevalent themes:
- Global, highspeed inexpensive connectivity has sped up decision-making and brought closer contact between customers, partners, and vendors than ever before.
- Nearly infinite computer resources, memory, and cloud storage has removed the previous limitations of software and apps.
- New technologies are emerging that are only available in the cloud (like Internet-of-Things applications that can control a massive amount of connected devices.)
- Advancements in Artificial Intelligence have made analytics, tracking, reporting, processing, and memory functions more powerful then ever before.
The technology and data needed for these advancements are already here, but businesses need an experienced partner who is able to strategize the best ways to access, combine, and utilize these new opportunities in order to stay relevant and profitable.
Is your business ready to make the move from a traditional IT structure to a proven managed service provider? Find out what you're missing and keep the complete report--whether you end up partnering with PTG or not.