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Not all IT managed services are created equal. It takes a great organizational team with the right certified experts to serve today's modern businesses.Read More »
IT support has changed a lot in the last few years. The wide-spread adoption of cloud technology has created more opportunities for IT professionals to be a partner in complete business optimization. Now updated for COVID-19 response!Read More »
At PTG, we enjoy being able to solve user problems with Office 365. It's this commitment to the user experience that has helped make us a Microsoft Office 365 Partner of the Year, multiple years running.Read More »
More and more businesses are switching to a bring your own device (BYOD) policy for employee computers. In theory, it sounds like a win-win. The company saves money and employees can work on machines they’re already familiar with.
In practice, it’s rarely as easy as that. If you are considering implementing BYOD, there are a few things you need to consider first. BYOD is often harder to manage from an IT standpoint and usually leads to unexpected costs.Read More »
Wrackspurt Industries is instituting a new software for their employees to use to replace some existing systems. The leadership team at Wrackspurt is excited, since the new software promises to increase productivity and reduce friction between departments.
They’ve heard good things from other companies who use the software and the employees involved in the decision-making process said it would work well. Ernie, who championed the software, has done a trial and thought it has the potential to save the company a lot of money.
Fast forward some. The new software is in place—but not much has changed. Some people use the software a lot. Some people don’t use it at all. Some employees complain that the new software doesn’t do what they need it to do. There were some issues during rollout that meant some data was lost, and some people are still dealing with that. Ernie’s reputation has taken a hit for championing something isn’t going well—even though it’s worked great for other companies.
So, what happened? And how do you prevent it from happening in your business when you make a software or technology change?Read More »
Switching internet service providers in your business can seem like no big deal. That $100 per month plan for internet can save you a lot of money and internet is internet, right? There isn’t a reason your IT company needs to be involved, right? Not so fast.
There are actually three pretty big reasons you should involve your IT company before switching internet service providers (ISPs): your IT company can help you make sure you are actually getting what you need and that you’re getting it for the best price—and they can keep your network running while you make the switch.Read More »
Have you ever had this happen to you? You’re on your way to a big presentation. You’ve been prepping for days, rehearsing what you are going to say, giving yourself pep talks in the mirror, and have put together a great report.
The last thing you need to do before you step out the door is print—and the printer picks that moment to screw up (my personal favorite is the “printer is offline” error message when it’s not offline).
All of us have been there at some point: dealing with a printer that just doesn’t seem to want to work. It always feels like it comes at the worst possible time, too. It’s one of the most common issues we see as an IT support company, and we experience it in our own business, too.
Thankfully, most printer issues can be solved with basic troubleshooting steps. These are the first few steps we typically take when working on a printer issue:Read More »
Smaller businesses typically only have a single person at the top – the business owner/CEO. That person is also responsible for many of the other executive functions of the organization as well – such as Human Resources, Finance, Technology, and Sales.
When your business hits a certain size, though, it can be challenging to balance all of these roles while still running the company. When this happens, companies will often hire subject matter experts to oversee each of these roles. Typically, the workload is more than the CEO can handle alone, but not enough to justify a full-time hire.Read More »