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What is a Fractional CIO and Why Should I Use One?

Smaller businesses typically only have a single person at the top – the business owner/CEO. That person is also responsible for many of the other executive functions of the organization as well – such as Human Resources, Finance, Technology, and Sales.

When your business hits a certain size, though, it can be challenging to balance all of these roles while still running the company. When this happens, companies will often hire subject matter experts to oversee each of these roles. Typically, the workload is more than the CEO can handle alone, but not enough to justify a full-time hire.

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Watch Out for These "Secure Email" Phishing Emails

We typically stick to writing about phishing emails and attacks aimed at businesses, but a recent trend has us making an exception. We’ve seen a HUGE uptick recently in a type of phishing emails targeted at individuals: emails posing as an encrypted email notification. Sometimes, these are pretty generic. Sometimes, they’re much more detailed and look like emails about mortgages or title loans.

The scariest part of this trend? These are convincing – some of the most convincing we’ve ever seen. Most have had very few warning signs that they’re a phishing email.

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What Role Does IT Support Play in the Modern Company?

As technology expands to impact nearly every business process, from customer service to business strategy, the role of the IT department is expanding along with it. IT support is no longer only responsible for setting up computer systems, maintaining the server, and running the help desk.

The IT team is the keeper of the treasure that data has become. With IT’s services, leadership teams can better understand their customers, predict changes in the market, understand how to streamline business processes for improved productivity, determine where inefficiencies are cutting into profits, and spot new opportunities for innovation and growth.

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Five Things to Look for in an IT Support Company

In a small business, it’s not uncommon for technical problems to be handled be whoever happens to be the most tech savvy person on the team. That can work for a little while, but it’s not a sustainable practice.

Your team should be focused on meeting your organizational goals – not dealing with technology problems. Outsourcing your IT needs can help alleviate the burden so you can get back to business.

Here are five things to look for when looking for an IT support company:

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How to write a communication plan for successful IT Support

A large part of what we do as an IT Support company is deliver complex IT projects, from line-of-business application upgrades up to cloud migrations. In our experience, people focus so heavily on the technology that they forget about the people that are going to be using the technology.

Don’t get me wrong, the technology is important – but if people don’t understand how they are going to be impacted, what they need to do, and when they need to do it; the project has failed before it even starts. A comprehensive communication plan is vital to any IT Support project success.

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